Privacy Policy
Who we are
Shinecroft Inventory Services, 6 Orchard Road, Otford, Sevenoaks, TN14 5LG.
Phone: 07810 458 124 • Email: info@shinecroft.co.uk
We are the data controller for this website.
Data protection contact
Laura Plackett, info@shinecroft.co.uk
What data we collect
- Identity and contact details: name, email, phone.
- Service details: property type, furnishings and information you include in your enquiry.
- Technical data: IP address, device and browser information, cookies.
- Communications: emails and messages between us.
How we use your data and lawful bases
- To provide quotes, respond to enquiries and deliver services. Lawful basis: contract or legitimate interests.
- To manage our relationship with you, including service updates and billing. Lawful basis: contract, legal obligation, legitimate interests.
- To keep our website secure and to improve it. Lawful basis: legitimate interests.
- Email marketing only if you opt in. Lawful basis: consent. You can withdraw consent at any time.
Sharing your data
We use trusted service providers as processors, for example our web host, form tool, email provider and CRM. They act on our instructions and we remain responsible for your data. We will not sell your data. We may share data where required by law or to establish, exercise or defend legal claims.
International transfers
If any provider stores data outside the UK or EEA, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses or an adequacy decision. Details are available on request.
Retention
- Enquiry and quote records: up to 24 months after last contact.
- Client and invoice records: 6 years to meet legal obligations.
- Website analytics and logs: typically 12 to 24 months.
We may keep information longer if needed for legal claims.
Cookies
We use necessary cookies to run the site. If enabled, we also use analytics cookies to understand site usage. You can control cookies in your browser.
Your rights
You can request access, correction, deletion, restriction, portability and object to certain processing. Where we rely on consent, you can withdraw it at any time. To exercise your rights, email info@shinecroft.co.uk. You can complain to the ICO at ico.org.uk.
Marketing
We will only send marketing if you have opted in. You can unsubscribe using the link in any email or by contacting us.
Security
We use technical and organisational measures to protect your data, including access controls, encryption in transit where supported and limited staff access.
Third-party links
Our site may link to other websites. They have their own privacy notices.
Children
Our services are not directed at children and we do not knowingly collect children’s data.
Automated decisions
We do not make decisions based solely on automated processing that have legal or similar significant effects.
Contact
Shinecroft Inventory Services
6 Orchard Road, Otford, Sevenoaks, TN14 5LG
Phone: 07810 458 124 • Email: info@shinecroft.co.uk
Updates to this notice
We may update this policy from time to time. Last updated: 4th November 2025.